All return requests must be made within seven days from the date of delivery. If you wish to return an unworn, unwashed and unaltered item, you must email Dylan within 7 days of receiving your order and we will issue a return authorization number (RA#). We require that all merchandise be returned to Dylan within seven days of the date of your RA# request.
Merchandise must be returned unworn, unwashed, unaltered, and with all original tags attached. Shoes must be returned in their original box and, and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return. Please note that all sales are final on jewelry, lingerie, handbags, special order items, and all discounted and sale merchandise. Dylan reserves the right to refuse returned items that to not meet our return policy requirements.
Please see follow the steps below to return an item to Dylan Boutique:
1. Send an email to returns@dylanboutique.com and request a Return Authorization Number (RA#) within seven days of receiving your item. Please include a brief explanation as to why you are returning the item.
2. Once you receive an email with the RA# please print a copy of the email and include it in your return package. Please also include a copy of the original invoice or receipt and your full name, address, phone number and email address.
3. Securely pack and seal your items and write your RA# clearly on the outside of the box. (Items without an RA# will not be processed.) All items belonging to the same order must be returned to Dylan at the same time in one shipment. As a reminder, all items must be received by Dylan within seven days of receiving the RA#. Send your pre-paid, insured package to:
Dylan Boutique
Attn: Returns
2146 Chestnut Street
San Francisco, CA 94123
Dylan Boutique does not accept responsibility for reimbursement or compensation of lost, stolen or damaged packages. We recommend that you ship returned items via UPS or FedEx and record all tracking numbers. Dylan will not accept any packages sent COD.
4. You will receive an email from Dylan regarding the status of your return. If your return is approved, we will refund the original credit card used for purchase.
Dylan will refund correctly returned merchandise, excluding shipping costs, in original form of payment. Shipping and handling costs are non-refundable. We will process your order as soon as possible, but please allow 2-4 days to process your request and refund your credit card. It typically takes up to two billing cycles for banks to post the refund to your account.
All merchandise that is purchased at www.dylanboutique.com must follow the process described above and be returned through shipment to our website address. Returned merchandise will not be accepted in person at the Dylan store location in San Francisco.
Orders placed Monday through Friday before 2pm PST will be processed same day; orders placed on weekends, holidays or after 2pm PST Monday-Friday will be processed the next business day. Shipping times may vary due to product availability. All orders placed for delivery within the United States are shipped via UPS and shipping rates are determined by weight and delivery location. UPS will not ship Dylan merchandise to post office boxes, or make deliveries on weekends or holidays.
Orders placed for international delivery will be shipped via FedEx. Shipping rates are determined by weight and delivery location. All taxes and duties on international shipments are not covered by Dylan, and must be paid for by the customer.
Dylan accepts the following forms of payment:
American Express
Visa
Mastercard
Discover Card
Paypal
Sales tax charges will only apply to orders shipped within the state of California.
If you have any questions please contact Dylan at info@dylanboutique.com or 415.346.2612