Terms

RETURN POLICY:

All return requests must be made within 20 days from the date of delivery. If you wish to return an unworn, unwashed and unaltered item, you must email Dylan within 15 days of receiving your order and we will issue a return authorization number (RA#). We require that all merchandise be returned to Dylan within 20 days of the date of your RA# request.

Merchandise must be returned unworn, unwashed, unaltered, and with all original tags attached. Please note that all sales are final on jewelry, lingerie, handbags, special order items, and all discounted and sale merchandise. Dylan reserves the right to refuse returned items that do not meet our return policy requirements.

To have a return processed please email us at returns@dylanboutique.com to request a Return Authorization Number (RA#):

  1. Please include a brief explanation as to why you are returning the item.
  2. Once you receive an email with the RA# please print a copy of the email and include it in your return package. Please also include a copy of the original invoice or receipt and your full name, address, phone number and email address.
  3. Securely pack and seal your items and write your RA# clearly on the outside of the box. (Items without an RA# will not be processed.) All items belonging to the same order must be returned to Dylan at the same time in one shipment. Send return to:
    4. Dylan Boutique
    Attn: Returns
    827 Arnold Dr. Ste.210 #355
    Martinez, CA 94553
  4. You will receive an email from Dylan regarding the status of your return. Once your return is approved, we will refund the original credit card used for purchase. Shipping and handling costs are non-refundable. Please allow 2-4 days to process your request and refund your credit card.

Dylan Boutique does not accept responsibility for reimbursement or compensation of lost, stolen or damaged packages. We recommend that you ship returned items via UPS or FedEx and record all tracking numbers.

BID DOWN:

Dylan boutique offers a unique program allowing our customers to score phat deals on in season high end merchandise. You can make us an offer on any item in the store up to 20% off the price listed. Please note: Dylan reserves the right to accept, reject or counter any offer. If we do accept or counter your offer we will get back to you within 24 hours of receipt of your email. Please submit offers to: bid@dylanboutique.com. Thank you for your interest in our bid down program, exlusive to Dylan Boutique.


METHODS OF PAYMENT:

Dylan accepts the following forms of payment:

  • American Express
  • Visa
  • Mastercard
  • Discover
  • Paypal

SALES TAX:

Sales tax charges will only apply to orders shipped within the state of California.


CUSTOMER SERVICE:

If you have any questions please contact Dylan at sales@dylanboutique.com or 415.705-9333.